Frequently Asked Questions

We want you to feel completely comfortable before you start. Here are detailed answers to every question we hear — about the program, the medications, and how billing works.

Getting Started & Membership

Coaching & Programs

GLP-1 Medications & Peptides

Telehealth & Medical Process

Sleep & Recovery

Billing & Payments

Ready to get started?

Choose the plan that fits your goals and take the first step toward expert wellness — right where you are.

Frequently Asked Questions

Getting Started & Membership

How does Heartland Wellness work?

Who is this program designed for?

Do I need to live in a specific state to join?

Is there a contract or long-term commitment?

Can I cancel my membership?

Can I upgrade or downgrade my plan?

What happens if I need to take a break?

Do I need any special equipment to get started?

Coaching & Programs

Who are the coaches?

How often will I meet with my coach?

What does the training program look like?

What does the nutrition coaching cover?

What is the mindset and life coaching component?

How does the mindset coaching program work?

Why is mindset training included in a weight loss program?

Do I need any prior experience with mindset work or coaching to benefit from the Mindset Training program?

What if I'm a complete beginner?

How quickly will I see results?

GLP-1 Medications & Peptides

What are GLP-1 medications?

What are peptides, and how are they different from GLP-1s?

Will I definitely be prescribed a GLP-1 or peptide?

Are GLP-1 medications safe?

How is the medication delivered?

Is the medication cost included in my membership?

What if I'm already taking other medications?

Can I use my insurance for the medication?

Telehealth & Medical Process

How does the telehealth intake work?

Do I need to have a video call with the doctor?

Who are the prescribing physicians?

Is my health information kept private?

What if I'm not eligible for a prescription in my state?

What happens to my prescription if I cancel my membership?

Sleep & Recovery

Why is sleep included in a weight loss program?

How does poor sleep affect cortisol and weight gain?

Does poor sleep reduce the effectiveness of GLP-1 medications?

What does the Sleep Training Program in my dashboard cover?

How many hours of sleep do I actually need for weight loss support?

Billing & Payments

How does billing work?

What is the $197 Custom Programming & Medical Intake Fee?

What are the prices for each plan?

What payment methods are accepted?

When will I be charged after signing up?

Can I get a refund?

How do I update my payment method?

Will I receive a receipt for my payments?

What happens if my payment fails?

Is my payment information secure?

Ready to get started?